DELIVERY & RETURNS

At FIZZPRO, we strive to ensure fast, reliable, and convenient delivery for every order. Below, you will find information about our shipping, payment, returns, and complaints policies.

1. Shipping

We deliver throughout Bulgaria via Speedy courier services.
You can choose delivery to a Speedy office, a Speedy parcel locker (APS), or directly to your preferred address.
FIZZPRO is sold in packs of 12 cans (330 ml each). All orders are carefully packed in suitable protective packaging to ensure maximum protection during transportation.

2. Delivery Times

The standard delivery time is 1–2 business days after order confirmation, depending on the destination and the courier's delivery schedule.
Orders placed on weekends or public holidays are processed on the next business day.
In the event of circumstances that may cause delays, we will inform you as soon as possible.

3. Shipping Costs

Shipping costs are calculated based on the selected delivery method, the weight and volume of the order, and Speedy's applicable rates.
The exact shipping cost is displayed at checkout before you confirm your order.

4. Payment Methods

Payment is made by cash on delivery (COD) upon receipt of your order.
Customers can pay in cash or by bank card via a POS terminal when receiving their order from a courier or at a Speedy office.
For home deliveries, Speedy couriers are equipped with mobile POS terminals, allowing payment by either cash or bank card.
For deliveries to Speedy parcel lockers, payment is available exclusively by bank card through the integrated POS terminal.
The total payable amount includes the cost of the ordered products and any applicable shipping charges displayed at checkout.

5. Receiving Your Order

We recommend checking the external condition of your parcel upon delivery.
If you notice any visible packaging damage, missing products, or other discrepancies, please inform the courier and contact us as soon as possible at hi@fizzpro.eu.
In the event of shipping damage, we recommend requesting a damage report from the courier company.
The absence of such a report does not affect your statutory consumer rights.

6. Right of Withdrawal & Returns

Under Bulgarian consumer protection law, you have the right to withdraw from your online purchase within 14 days of receiving your order, without providing a reason.
To exercise your right of withdrawal, please notify us within this period by emailing hi@fizzpro.eu.
The following conditions apply to returns:

- Cans must remain unopened, with their original factory seals intact.
- Products must be securely packaged for safe transportation in their original packaging.
- Customers are responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and condition.

Important: Opened cans are not eligible for return for health and hygiene reasons where the applicable legal conditions for this exception are met.
These restrictions do not affect your right to make a claim regarding defective or non-conforming products.
Return shipping costs in the event of withdrawal are the responsibility of the customer, unless otherwise agreed.

Return Address:

Interchain EOOD
Sofia City Logistics Park
22 Abagar Street, 1138 Sofia, Bulgaria
+359 884 663 887
Please do not send return shipments with cash on delivery. Refunds are processed in accordance with the conditions outlined below.

7. Refunds

If you exercise your right of withdrawal in accordance with the law, we will refund all amounts due without undue delay and no later than 14 days after receiving your withdrawal notification.
In the event of a full order withdrawal, the cost of the original standard delivery will also be refunded in accordance with applicable legal requirements.
We may withhold the refund until we have received the returned products or until you provide proof that the products have been sent back, whichever occurs first.
Refunds will be issued using the original payment method or, with your express consent, by bank transfer, at no additional cost to you.

8. Complaints & Damaged Products

If you receive a damaged, defective, incorrect, or non-conforming product, please contact us at hi@fizzpro.eu.
To help us process your complaint as quickly as possible, we recommend providing:

- Your order number;
- A brief description of the issue;
- Photos of the product and packaging, where applicable.

Each complaint is reviewed individually in accordance with applicable legislation.
For valid complaints, we will provide an appropriate remedy in accordance with the law, including product replacement, a price reduction, or a refund, where the relevant legal conditions are met.
Any costs necessary to resolve a valid complaint will be covered by us.

9. Contact Us

If you have any questions regarding shipping, returns, or complaints, please contact us at hi@fizzpro.eu.
Our team will be happy to assist you.